Pierson Wireless is a proud leader in the Distributed Antenna System (DAS) industry; with a specialized team, and the tools needed to provide all the Monitoring needs for your solution. Pierson Wireless DAS support allows your organization the comfort of knowing that this critical service is always under watch, and qualified support group ready to resolve issues as they occur. Essential business operations are continuously more dependent upon these wireless solutions, making it imperative that your service is both optimal and uninterrupted. We are here to support your services 24 hours a day, 7 days a week. The combination of our reliable solutions and dedicated support from our expert engineering team ensures the delivery of superior service and performance.
Pierson Wireless offers flexible monitoring packages. Some packages offer monitoring and remote support, other packages include preventative maintenance services. Below is a list of features available in our packaged services.
Network Monitoring: 24x7x365 remote monitoring services are a base feature available in all packages. The Pierson Wireless Network Operations Center is staffed with wireless engineers that will monitor and respond to system fault conditions, degraded performance conditions or network outages.
Diagnose and Resolve: Upon discovery of a system fault, degraded performance or a network outage, a wireless engineer will remotely access the appropriate system components, assess the situation, restore the system to full functionality or capability, or escalate as appropriate to initialize restoration.
Technician Dispatch: If appropriate, a technician will be dispatched to your facility. In the base monitoring package, on-site services are billed as time and materials. Optional packages are available which include a defined scope of on-site support and service level agreements.
Email Support: Pierson Wireless engineers are available to answer occasional questions of the owners or operators of the systems we monitor. An email address will be provided to reach one of our qualified engineers for support.
Firmware/Software Upgrades: OEMs occasionally release software and firmware upgrades either to fix product issues or to improve product performance. Remote support to implement software or firmware upgrades is a base feature. An option for on-site support is available.
Monthly Maintenance Reports: Monthly maintenance reports which will include any alarms, dispatches, and repairs occurring during the period and the current system status is available as an optional feature.
Annual Preventative Maintenance Service Visit: Annual on-site preventive maintenance visit which includes a thorough assessment of the entire system to characterize the system’s health and to verify wireless service performance is optimal throughout the facility.