Do I Need a Monitoring & Management Program?

Your organization depends on reliable, highly-performing wireless connectivity to support a myriad of key business functions. But when connectivity is interrupted, so is productivity. Pierson Wireless offers a variety of Monitoring & Management programs that provide peace of mind and confidence your enterprise’s wireless systems are operating at optimal levels.

Through our Monitoring programs, Pierson Wireless technicians proactively identify issues and outline solutions BEFORE your critical business functions are interrupted. Active monitoring solutions result in reduced expenses related to service visits, improved system performance, and increased satisfaction by system users.

Pierson Wireless’ Management programs assign highly-skilled technicians to quickly and efficiently resolve issues with your system.

Benefits of a Monitoring & Management Program

Network Monitoring

24/7/365 remote monitoring services are a standard feature in all Pierson Wireless Monitoring packages. Our network operations center (NOC) is staffed with highly-qualified wireless engineers that will respond to system fault conditions, degraded performance, or network outages.

Diagnose and Resolve

Pierson Wireless technicians will utilize performance analytics and system information to remotely address issues with your wireless infrastructure and chart a course for issue resolution, quickly restoring your system to its full functionality.

Technician Dispatch

In the event your system’s issues cannot be resolved via remote connection, a Pierson Wireless technician will be dispatched to your system location for onsite service. A variety of packages are available from Pierson Wireless, giving customers flexibility with their IT budget and service level agreements.

Technical Consultation

Wireless systems can be complex, and you may have questions. Pierson Wireless engineers are happy to answer questions from owners and operators as part of our monitoring agreements.

Firmware/Software Upgrades

As technology advances, the installation of software and firmware upgrades are essential to the performance of a wireless system. Pierson Wireless remotely takes care of these critical updates as a standard feature in our packages. For those who prefer an onsite installation, that option is available.

Monthly Maintenance Reports

Monthly maintenance reports are available to customers as an add-on feature. Our reporting includes your current system status, as well as any alarms, dispatches, key performance analytics, and repairs occurring during the period.

Annual Preventative Maintenance Service Visit

We’ve all heard, “An ounce of prevention is worth a pound of cure.” That rings true for your wireless system’s performance. An annual on-site preventative maintenance visit will provide a thorough assessment of the system to characterize the system’s health and to verify wireless service performance is optimized throughout the facility.

Network Baseline Assessment

The Network Baseline Assessment measures the changes in your network from an established reference point. Pierson Wireless will measure and assess system coverage, network performance, and equipment condition, and then compile that information into an easy to understand report which can be used to ensure consistent user experiences.

Spares Management

Pierson Wireless Spares Management provides physical inventory management and return services for failed components, a critical step in minimizing network outages.

Network Monitoring

24/7/365 remote monitoring services are a standard feature in all Pierson Wireless Monitoring packages. Our network operations center (NOC) is staffed with highly-qualified wireless engineers that will respond to system fault conditions, degraded performance, or network outages.

Diagnose and Resolve

Pierson Wireless technicians will utilize performance analytics and system information to remotely address issues with your wireless infrastructure and chart a course for issue resolution, quickly restoring your system to its full functionality.

Technician Dispatch

In the event your system’s issues cannot be resolved via remote connection, a Pierson Wireless technician will be dispatched to your system location for onsite service. A variety of packages are available from Pierson Wireless, giving customers flexibility with their IT budget and service level agreements.

Technical Consultation

Wireless systems can be complex, and you may have questions. Pierson Wireless engineers are happy to answer questions from owners and operators as part of our monitoring agreements.

Firmware/Software Upgrades

As technology advances, the installation of software and firmware upgrades are essential to the performance of a wireless system. Pierson Wireless remotely takes care of these critical updates as a standard feature in our packages. For those who prefer an onsite installation, that option is available.

Monthly Maintenance Reports

Monthly maintenance reports are available to customers as an add-on feature. Our reporting includes your current system status, as well as any alarms, dispatches, key performance analytics, and repairs occurring during the period.

Annual Preventative Maintenance Service Visit

We’ve all heard, “An ounce of prevention is worth a pound of cure.” That rings true for your wireless system’s performance. An annual on-site preventative maintenance visit will provide a thorough assessment of the system to characterize the system’s health and to verify wireless service performance is optimized throughout the facility.

Network Baseline Assessment

The Network Baseline Assessment measures the changes in your network from an established reference point. Pierson Wireless will measure and assess system coverage, network performance, and equipment condition, and then compile that information into an easy to understand report which can be used to ensure consistent user experiences.

Spares Management

Pierson Wireless Spares Management provides physical inventory management and return services for failed components, a critical step in minimizing network outages.

End-User Operator Training

Pierson Wireless End-User Operator Training offers customer technical leads with an overview of the wireless solution architecture and instructions on tasks frequently encountered in the daily operation of the wireless solution.

General Repairs

When things go wrong, Pierson Wireless is there in your time of need. Pierson Wireless General Repair Services will perform the necessary repairs to restore your system to full functionality.

Interested in Monitoring & Maintenance?

Interested in Monitoring & Management?

End-User Operator Training

Pierson Wireless End-User Operator Training offers customer technical leads with an overview of the wireless solution architecture and instructions on tasks frequently encountered in the daily operation of the wireless solution.

General Repairs

When things go wrong, Pierson Wireless is there in your time of need. Pierson Wireless General Repair Services will perform the necessary repairs to restore your system to full functionality.

Download the Pierson Wireless Monitoring & Management Brochure!

Click the button below to download any or all of the Pierson Wireless digital brochures!

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Pierson Wireless - Monitoring & Management PDF

Download the Pierson Wireless Monitoring & Management Brochure!

Click the button below to download any or all of the Pierson Wireless digital brochures!

Click Here

Monitoring & Management Plans

MONITORING & MANAGEMENT PACKAGES:	ELITE	PREMIUM	ENHANCED	BASE
SLA - Modem Login - Remote Support *	15 MIN	2 HR	3 HR	4 HR
SLA - Truck Roll - On-Site Support *	2 HR	6 HR	12 HR	TIME & TRAVEL
Network Warranty	5 YEARS	4 YEARS	3 YEARS	1 YEAR
Network Operations Center (NOC) Remote Monitoring
Network Operations Center (NOC) Remote Support
Quarterly Reporting
Annual Compliance Audit (ERCES) (If Applicable)
Dedicated Signal Source Subscription (If Applicable)
Break/Fix On-Site Troubleshooting & Support
(2) Site Visits and/or (20) Hours On-Site Annually
Annual On-Site Preventative Maintenance (Cellular + Public Safety)
Bi-Annual On-Site Preventative Maintenance (Cellular + Public Safety)
Annual ERCES Public Safety DAS Battery Backup Maintenance
(2) Additional Site Visits and/or (20) Hours On-Site Annually
Critical System Spares for Break/Fix Resolution

* SLA Support on Elite Packages is available 24 hours a day, 7 days a week, 365 days a year. SLA Support on all other Monitoring & Management Packages (Premium, Enhanced and Basic) are only available during standard Pierson Wireless business hours (8:00 am – 5:00 pm)

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Pierson Wireless’ Network Operations Center

Pierson Wireless operates a hybrid NOC. The equipment is maintained in a SOC 1 Type II data center. This hardened facility is located in the Omaha metro area. The Department of Defense initially built the reinforced structure to double as a nuclear fallout shelter for STRATCOM. Access to the onsite NOC equipment requires a biometric scan. Customer data is secured via firewalls with IPS and IDS in place and antivirus and content filtering. Access to the system is managed through 256-bit encrypted VPN tunnels.