Network Monitoring
24/7/365 remote monitoring services are a standard feature in all Pierson Wireless Monitoring packages. Our network operations center (NOC) is staffed with highly-qualified wireless engineers that will respond to system fault conditions, degraded performance, or network outages.
Diagnose and Resolve
Pierson Wireless technicians will utilize performance analytics and system information to remotely address issues with your wireless infrastructure and chart a course for issue resolution, quickly restoring your system to its full functionality.
Technician Dispatch
In the event your system’s issues cannot be resolved via remote connection, a Pierson Wireless technician will be dispatched to your system location for onsite service. A variety of packages are available from Pierson Wireless, giving customers flexibility with their IT budget and service level agreements.
Technical Consultation
Wireless systems can be complex, and you may have questions. Pierson Wireless engineers are happy to answer questions from owners and operators as part of our monitoring agreements.
Firmware/Software Upgrades
As technology advances, the installation of software and firmware upgrades are essential to the performance of a wireless system. Pierson Wireless remotely takes care of these critical updates as a standard feature in our packages. For those who prefer an onsite installation, that option is available.
Monthly Maintenance Reports
Monthly maintenance reports are available to customers as an add-on feature. Our reporting includes your current system status, as well as any alarms, dispatches, key performance analytics, and repairs occurring during the period.
