Oversee individual projects from start to finish with field involvement, and under direction from Market Manager, and with coordination of the Program Coordinator. Responsible for coordinating the installation with the Customer; ensuring all parts are received and delivered to the site; working alongside field service technicians and/or contractors to complete the project; verifying project functionality and completion by reviewing and uploading all required close-out documentation.
DUTIES AND RESPONSIBILITIES:
Detail oriented and results driven individual, knowledgeable and competent in RF and optical distribution of RF signals.
Focused on diving into current activities and opportunities and leveraging current activities into future business.
Working alongside the team, from leadership to field service technicians advancing our customer’s projects, and the company’s goals and long-term vision as a leading wireless infrastructure, engineering, and construction company.
Committed to going above and beyond on a daily basis supporting customer projects and company initiatives.
Willing, able and motivated to travel to support company activities as needed.
Oversee and complete successful installation of the RF system.
Communicates all timelines with the Market Manager, support staff, and the Customer.
Review and complete all documentation and ensure it meets all installation standards.
Maintains open and accurate communication with Market Manager, supervisors, and subordinates.
Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution.
Reviews and approves time logs of field service technicians under supervision.
Reviews project installations for accuracy and efficiency.
Maintains daily completion of safety review with onsite installation personnel.
Follows safety policies for safe work.
Completes site walks and surveys site conditions.
Coordinates installations with the Customer.
Ensures all materials necessary for installation are ordered and available at the site for the installation teams.
Maintains project timelines and communicates schedule and any potential disruptions with all invested parties.
Supervises and works alongside field service technicians and contractors to ensure installations are being completed per manufacturer and Pierson Wireless standards.
Makes recommendations to the Administration about hiring/firing employees based on job performance.
Properly documents work performed in Pierson Wireless’ project management cloud solution.
Provides support to other team members and staff as needed.
Operates company provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.
Submits receipts and expense records.
Abides by all policies and procedures as identified in the Pierson Wireless handbook.
Is cross-trained to lend support other Pierson Wireless staff and departments.
Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).
Performs other related duties as assigned by management.
Directly supervises Field Service Technicians and Contractors employees within the Operations department.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning and participating in installation activities; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High school diploma or general education degree (GED), or 3-5 years related experience and/or training, or equivalent combination of education and experience.
Certificates, licenses and registrations required/preferred:
Valid driver’s license required.
OSHA 10 hour certified (required)
OSHA 30 hour certified (preferred)
Microsoft Office Suite proficiency
Other skills preferred:
3-5 years of low voltage cable installation experience (preferred)
Weekend and night work may be required to complete closeout packages and other job-related paperwork.
Where formal education requirements are stated, the equivalent may be substituted.
Minimum 3 years of on-job training.
Minimum 3 years of experience with RF in-building systems.
Strong leadership skills.
Strong communication skills.
Good knowledge of service networks: GSM, CDMA, WCDMA, LTE, EVDO and the service applications characteristics and capabilities.
Good knowledge of service network implementations and integrations including deployment, access, core, and transport service networks.
Knowledge of a variety of DAS platforms including JMA, Solid, Commscope, ADRF, and Corning.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.
Management – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Continually required to stand
Continually required to walk
Occasionally required to sit
Continually required to utilize hand and finger dexterity
Continually required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Occasionally exposed to wet and/or humid conditions (non-weather)
Frequently works near moving mechanical parts
Frequently works in high, precarious places
Occasionally exposed to outside weather conditions
Occasionally exposed to extreme heat or cold (non-weather)
While performing the duties of this job, the noise level in the work environment is usually moderate
The employee must occasionally lift and/or move more than 50 pounds