Market Manager

    Summary of Position

    Responsible for overseeing all activities across all regions within Pierson Wireless. Directly responsible for the financial and operational responsibilities of the company. Work closely with the Finance team and Regional directors to make goals for the company’s success. Works alongside the teams, from leadership to technicians advancing our customer’s projects, and the company’s goals and long term vision as a leading wireless infrastructure, engineering, and construction company. Responsible for product/service delivery, and per project profit and loss within the Regions. Reports to CEO.

    DUTIES AND RESPONSIBILITIES:

    • Detail oriented and results driven individual, knowledgeable and competent in RF and optical distribution of RF signals.
    • Focused on diving into current activities and opportunities and leveraging current activities into future business.
    • Working alongside the team, from leadership to technicians advancing our customer’s projects, and the company’s goals and long term vision as a leading wireless infrastructure, engineering, and construction company.
    • Committed to going above and beyond on a daily basis supporting customer projects and company initiatives.
    • Willing, able and motivated to travel to support regional activities as needed.
    • Maintains open and accurate communication with supervisors and subordinates.
    • Ensures their project teams are aware of all new processes and completing installations as such.
    • Maintains project timelines and communicates schedule and any potential disruptions with all invested parties.
    • Interfaces with Pierson Wireless’ Customers.
    • Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution.
    • Reviews and approves time logs of Project Foreman and Field Service Technicians under supervisory authority.
    • Supervises Project Foreman, Field Service Technicians, and contractors to ensure installations are being completed per customer, manufacturer and Pierson Wireless standards.
    • Reviews project installations for accuracy and efficiency.
    • Properly documents work performed in Pierson Wireless’ project management cloud solution.
    • Schedules jobs and personnel for work within their region. Advises upper management if there is any downtime or off-time for Project Foreman and Field Service Technicians or technicians.
    • Maintains daily completion of safety review with onsite installation personnel.
    • Follows safety policies for safe work.
    • Completes site walks and surveys site conditions.
    • Coordinates installations with the Customer.
    • Makes recommendations to the Administration about hiring/firing employees based on job performance.
    • Ensures their workforce is performing work to the latest and correct standards as set forth by both Pierson Wireless and our Customers.
    • Provides support to other team members and staff as needed.
    • Operates company provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.
    • Submits receipts and expense records.
    • Abides by all policies and procedures as identified in the Pierson Wireless handbook.
    • Is cross-trained to lend support other Pierson Wireless staff and departments.
    • Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).
    • Performs other related duties as assigned by management.

    SUPERVISORY RESPONSIBILITIES:

    • Directly supervises Project Foreman, Field Service Technicians and Contractors employees within the operations.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    QUALIFICATIONS:

    • High school diploma or general education degree (GED), or 5-10 years of related experience and/or training, or equivalent combination of education and experience.
    • Certificates, licenses and registrations required:
      • Valid driver’s license required.
      • OSHA 10 hour certified.
      • PMP Certified (Preferred).
      • First Aid/CPR Certification.
    • Computer skills required: Contract Management Systems; Google Suite; Microsoft Office Suite; Project Management Software, equipment specific platforms from Anritsu, Walk testing software.
    • Other skills required:
      • Weekend and night work required as scheduled by management.
      • 3 years of on-job training.
      • Minimum 5 years of experience with RF in-building systems.
      • Regional management capabilities.
      • Established relationships with potential Customers in their region.
      • Solid leadership skills.
      • Excellent communication skills.
      • Good knowledge of carrier networks: CDMA, UMTS, LTE, future service applications, characteristics, and capabilities.
      • Good knowledge or at least basic understanding of network implementations and integrations including deployment, access, core, and transport service networks.
      • Good knowledge and capabilities using industry required testing platforms including cable sweeping, PIM testing, fiber testing, and spectrum analysis tools.
      • Knowledge of a variety of DAS platforms including JMA, Solid, Commscope ADRF, and

    COMPETENCIES:

    • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
    • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
    • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.
    • Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
    • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
    • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    • Frequently required to stand
    • Frequently required to walk
    • Frequently required to sit
    • Frequently required to utilize hand and finger dexterity
    • Occasionally required to climb, balance, bend, stoop, kneel or crawl
    • Occasionally works near moving mechanical parts
    • Occasionally works in high, precarious places
    • Occasionally exposed to outside weather conditions
    • Occasionally exposed to extreme heat or cold (non-weather)
    • The employee must occasionally lift and/or move more than 50 pounds

    BENEFITS:

    • Competitive salary
    • Medical, vision, and dental insurance
    • Life insurance
    • 401(k) retirement savings with employer match
    • Paid vacation
    • Paid holidays
    • Meal stipend while traveling
    • Paid travel time
    • Paid training/certifications
    • Education reimbursement

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