Field Support Engineer

    Summary of Position

    Responsible for supporting the field market teams (Market Managers, Market/Project Foreman and Technicians) with the technical deployment of Pierson Wireless products and services, which include Tier 1 technical support of RF troubleshooting, general system troubleshooting, tools support, system commissioning, optimization, and performance-related testing. Reports to Field Support Manager.

    DUTIES AND RESPONSIBILITIES:

    • Maintains open and accurate communication with project supervisors and subordinates.
    • Clocks in and out for activities throughout the day in Pierson Wireless’ project management cloud solution.
    • Follows safety policies for safe work.
    • Complete site walks and surveys site conditions.
    • Utilizes RF related equipment for site coverage review and determine limitations and boundaries of the systems.
    • Works with onsite personnel to improve all aspects of system performance, creates documentation, and improves processes.
    • Performs RF optimization techniques for a wide range of OEM and technologies.
    • Performs remote assistance to onsite personnel for system troubleshooting and optimization.
    • Interfaces with Pierson Wireless’ Customers.
    • Ensures systems are designed to the latest and correct standards as set forth by both Pierson Wireless and its Customers.
    • Properly documents work performed in Pierson Wireless’ project management cloud solution.
    • Provides support to other team members and staff as needed.
    • Operates company provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.
    • Submits all receipts and expense records.
    • Abides by all policies and procedures as identified in the Pierson Wireless handbook.
    • Is cross-trained to lend support other Pierson Wireless staff and departments.
    • Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).
    • Performs other related duties as assigned by management.

     TRAVEL REQUIREMENTS:

    • The position requires 50% travel and overnight lodging supporting and working with our regional teams.  Primary days of travel are Monday through Friday.

     TIME REQUIREMENTS:

    • Full-time position which will typically involve 50 hours a week.

     QUALIFICATIONS:

    • Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
    • Certificates, licenses and registrations required:
      • Valid driver’s license required.
    • Microsoft Office Suite proficiency
    • Google G-Suite proficiency
    • Other skills required/preferred:
      • BS or Master’s degree in Engineering or Physics (Preferred).
      • Working knowledge of RF behavior required.
      • OSHA 10 hour certified (Preferred).
      • 1+ years of relevant industry work experience (Preferred).
      • 1+ years of IBWAVE experience (Preferred).
      • Solid interpersonal and analytical skills.
      • Excellent communication skills.
      • Must be able to represent the company to external Customers.
      • Working knowledge of service networks: GSM, CDMA, WCDMA, LTE, EVDO and the service applications characteristics and capabilities.
      • Working knowledge of a variety of DAS OEMs including: Corning, TE Connectivity, Commscope, SOLiD, and JMA.
      • Working knowledge of walk testing equipment and system testing equipment including: WINd, Spectrum Analyzer, OTDR, Fiber Scope, and PIM Tester.

     COMPETENCIES:

    • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    • Frequently required to stand
    • Frequently required to walk
    • Frequently required to sit
    • Continually required to utilize hand and finger dexterity
    • Occasionally required to climb, balance, bend, stoop, kneel or crawl
    • Frequently required to talk or hear
    • Occasionally exposed to wet and/or humid conditions (non-weather)
    • Occasionally works near moving mechanical parts
    • Occasionally works in high, precarious places
    • Occasionally/Frequently/Continually exposed to outside weather conditions
    • While performing the duties of this job, the noise level in the work environment is usually quiet
    • The employee must occasionally lift and/or move more than 60
    • Specific vision abilities required by this job include: Close vision

    BENEFITS

    • Competitive salary
    • Medical, Vision, and Dental insurance – EMPLOYER pays 100% of employees’ premiums
    • EMPLOYER provided Short term / Long term disability, Life insurance and Accidental Death & Dismemberment after 1 year
    • 401(k) retirement savings with employer match – eligible at 1 year
    • Meal stipend while traveling
    • Paid travel time
    • Paid training/certifications
    • Paid vacation
    • Paid holidays

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